Privacy Policy

1. Introduction and Objectives
In accordance with Quebec’s Law 25, this policy aims to ensure the protection of the personal information of our clients, employees, and partners. It outlines the principles and practices we follow to collect, use, retain, and destroy this information in compliance with the law.

2. Scope of the Policy
This policy applies to all personal information we collect as part of our activities. This includes data about our clients, employees, and anyone interacting with our organization.

3. Person Responsible for Personal Information Protection
The President and CEO serves as the person responsible for the protection of personal information. Their responsibilities include:

  • Ensuring the organization complies with Law 25;

  • Training employees on best practices for handling personal information;

  • Managing requests for access, correction, or deletion of personal information;

  • Responding to privacy incidents.

4. Collection of Personal Information
We collect only the personal information necessary to provide our services. This information may include:

  • Contact details (name, address, phone number, email);

  • Financial or professional information;

  • Service usage data.
    Before collecting information, we inform individuals of the purpose and obtain their consent when required by law.

5. Use of Personal Information
Personal information is used only for its intended purposes, including:

  • Providing and improving our services;

  • Communicating with clients;

  • Fulfilling our legal and regulatory obligations.

6. Retention and Destruction of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected. When it is no longer needed, we securely destroy it.

7. Security Measures
We implement physical, administrative, and technological measures to protect personal information from unauthorized access, loss, or theft. These measures include:

  • Access control for sensitive information;

  • Data encryption;

  • IT security protocols.

8. Individual Rights
In accordance with Law 25, individuals have the following rights:

  • Access to their personal information: They may request a copy of the information we hold about them.

  • Correction: They may request corrections to incorrect or incomplete information.

  • Withdrawal of consent: They may withdraw consent to the use of their information in certain situations.
    To exercise these rights, individuals may contact:

  • Email: Clegrand@fairpointinc.com

  • Phone: 514-660-6459

9. Management of Privacy Incidents
In the event of a privacy incident (e.g., unauthorized access, data loss or theft), we follow these steps:

  • Identify and contain the incident;

  • Assess the risks to affected individuals;

  • Notify the Commission d’accès à l’information (CAI) and affected individuals, if required;

  • Implement corrective measures.

10. Communication of the Policy
This policy is available on our website and can be provided upon request. We are committed to informing our clients and employees of any significant updates.

11. Policy Review
This policy is reviewed annually to ensure compliance with current laws and regulations.

12. Questions or Complaints
For any questions or complaints regarding this policy, individuals may contact our person responsible for the protection of personal information at:

  • Email: Clegrand@fairpointinc.com

  • Phone: 514-660-6459
    We are committed to responding promptly and addressing any concerns related to personal information protection.